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Membership Management

The ProPay Membership module is the heart of ProPay Prime. All activities in all other modules culminate in one area of Member Management. With our powerful Membership Management software, application processes can either be fully automated or managed by employees or call centre agents – all depending on your business rules and needs. Pro-Membership is the place where all information regarding a member is securely stored and includes standard information that accommodates features such as:

  • Different Membership types & 'Pay For'

  • Membership Rules & Preferences

  • Demography & Geography

  • Banking & Dues Collection Details

  • Full Audit Trails

  • Document Cloud

  • Tax & Financial Statements

  • Service History

  • Event Calendar

Communications

Our embedded ‘CRM’ functionality that has been designed to suit membership-based organisations, and not B2B customers. Using Pro-Comm, Membership organisations can communicate with their databases within seconds. This communication engine has the power to strategically segment members by any type of information that has been captured against the membership information. Automated messaging makes it possible for our clients to send birthday wishes, anniversary messages, or even payment reminders - automatically. Our communication capabilities include:

  • Email

  • SMS

  • WhatsApp (Beta)

  • Social Engagement (Beta)

Service Network

ProPay knows that new member acquisition costs are roughly seven times what it costs to keep a member serviced. Pro-ServiceNet manages all member queries in a task and event format, then delivers these tasks to accountable individuals who action on the members need. The Power of Pro-Service Net is in its ability to direct all the member queries to the proper point of call within the member organisation or association, enhancing member service which inturn leads to higher rates of member retention.

Pro-Legal (Union Specific)

Controlling Legal Costs and case information at the member record is an essential tool for all trade unions to have at their finger tips. The Pro-Legal Module was designed to effortlessly manage all labour cases in a Trade Union environment. Using the power of Pro-Legal the process of managing members’ Legal Cases becomes effortless. This, combined with the cloud document storage assigned to each member means that unions are able to not only manage a members’ case, but empower the member to prepare accordingly.

Pro-Report

Standardised & Customised reports are made accessible on a Microsoft Report Writing Server for our all ProPay system users. These range from high level “dashboard” views to every level of detail required to manage, track & forecast the growth of our clients. Our integration into Power BI and other business intelligence platforms allows for a rich understanding of what state the membership organisation is in.

Pro-Ed

Growing Membership organisations is about continually educating them within the areas of specialisation that the organisation or association operates. With Pro-Ed, organisation can push out training materials to their membership base, and store all certificates and other digital materials right at the member record. The module allows for the identification and tracking of existing skills & subsequent training that might be required – producing a GAP Analysis. The functionality together with supporting processes ensure well qualified members growing within the membership organisation Pro-Ed therefore facilitates the effective deployment of the most suitable person with the correct qualification in the right job.

Pro-Mobile

Apart from our software being fully responsive and general functionality being available in APP format, ProPay can custom design and develop mobile applications highly bespoke to the needs and rules of a specific organisation.